Shipping and Delivery Policy

 GENERAL SHIPPING INFORMATION

  1. Sejadi.com (Malaysia) delivers nationwide in Malaysia. At this moment, we do not provide International Shipment.
  2. Shipping time might vary depending on location, shipment method, shipping provider and other factors.
  3. All frozen goods orders will be delivered within 1-3 working days. The delivery time is within 3-5 hours upon courier pickup (12.00 pm)
  4. All dry goods (Sejadi) will be shipped out using logistic courier service provider (Pos Laju, DHL, J&T & etc). The delivery time is within 3 - 10 working days.
  5. CUSTOMERS ARE REQUIRED TO CHECK ALL ITEMS UPON RECEIVING FROM SEJADI DELIVERY. IF YOU ARE NOT SATISFIED WITH THE ITEMS RECEIVED, YOU ARE REQUIRED TO CONTACT SEJADI WITHIN 24 HOURS VIA EMAIL (INFO@SEJADI.COM). WE WILL NOT ENTERTAIN ANY COMPLAINTS AFTER 24 HOURS OF RECEIVING.

      FULFILLMENT LOCATIONS

      1. Sejadi Puchong Warehouse (Sejadi Frozen & Dry Goods)
        Moocentric Sdn Bhd (1160048-M) - Sejadi.com, 
        No 5, Jalan TK 5/44, Taman Perindustrian Kinrara, 47100 Puchong, Selangor.  

      We have 2 policies for shipment delivery:

      1. Purchasing Sejadi Frozen Goods OR Frozen & Dry Goods Policy
      2. Purchasing Sejadi Dry Goods Policy

      Purchasing Sejadi Frozen Goods or Frozen & Dry Goods Policy

      1. Fulfillment Location
        Moocentric Sdn Bhd (1160048-M) - Sejadi.com, 
        No 5, Jalan TK 5/44, Taman Perindustrian Kinrara, 47100 Puchong, Selangor.
          

      2. Coverage Delivery Area
        - Klang Valley & Selangor 


         

        Sungai Buloh

        47000

        Putrajaya

        62000 – 62999

        Cyberjaya

        63000 – 63199

        Hulu Langat

        43100 – 43199

        Kajang

        43000-043099

        Semenyih

        43500 – 43599

        Bangi

        43600 – 43699

        Rawang

        48000 - 48049

        Kuang

        48050 – 48099

        Dengkil

        43800

        Sepang

        43900

        Teluk Panglima Garang

        42425-42500

        Jenjarom

        42600-42610

        Banting

        42700


         

      3. Delivery Service Provider
        Local Delivery

      4. Delivery Fee / Charges
        Delivery charges depend on the weight of the items and the distance of the delivery location. Total delivery fee/charges will be displayed at checkout.

      5. Delivery Time / Duration
        Please note that delivery will be from Monday to Saturday and off during Sunday and public holidays.
        Within 3- 5 hours upon carrier pick up (12.00 pm)
        (Keep in mind that adverse weather conditions, remote delivery locations and carrier delay could cause your actual delivery time to be slightly longer)

      6. Cut-off Ordering Time
        - Order placement by 12.00 PM daily
        - Delivery will be 1-3 working days.

      7. NoteONLY order with complete payment will be processed.  

       

      Important Notes

      1. We are unable to process for goods ordering outside the delivery coverage stated above.
      2. We apologies for the inconvenience caused. For any inquiries please contact us at customer@sejadi.com.

       

      Purchasing Sejadi Dry Goods Policy

      1. Fulfillment Location
        Moocentric Sdn Bhd (1160048-M) - Sejadi.com, 
        No 5, Jalan TK 5/44, Taman Perindustrian Kinrara, 47100 Puchong, Selangor.
          

      2. Coverage Shipment Area
        Entire Malaysia (including Sabah & Sarawak) ( West & East Malaysia)

      3. Courier / Shipping Service Provider
        Pos Laju, GDex, LWE, Ninjavan, DHL eCommerce, J&T

      4. Shipping Fee / Charges
        Shipping fee/charges based on the weight of the items. Total shipping charges will be displayed at checkout. 

        (Keep in mind that adverse weather conditions, remote delivery locations and carrier delay could cause your actual delivery time to be slightly longer)

      5. Shipping Time / Duration
        - Shipment will be from Monday to Friday

        Peninsular / West Malaysia
        - Standard shipping duration: within 3- 5 working days
        - Free Shipping for a total order of RM 150 and above (Exclude shipping 
        - Orders under RM 150 will be charged for shipping depending on the weight of the items and shipping service provider. Total shipping charges will be displayed at checkout. 
        - (Keep in mind that adverse weather conditions, remote delivery locations and carrier delay could cause your actual delivery time to be slightly longer.)

        East Malaysia
        - Standard shipping duration: within 5- 7 working days
        - Free Shipping for total order RM 500 and above (Exclude Shipping charges)
        - Orders under RM 500 will be charged for shipping depending on the weight of the items and shipping service provider. The full price will be displayed at checkout.
        - (Keep in mind that adverse weather conditions, remote delivery locations and carrier delay could cause your actual delivery time to be slightly longer.)

      6. Cut-off Ordering Time

        - The cut-off ordering time is at 10.00 a.m. The order placement before 10.00 a.m. will be shipped out on the same day.
        - Any order placed after 10:00 a.m. will be shipped out on the following working day.

        Note: ONLY order with complete payment will be processed. 

            

            Important Notes

            1. You will not be able to checkout if:
              - You added both Frozen & Dry Goods in your Shopping Cart and
              - Your address is outside Frozen Good’s fulfilment location's delivery coverage area.

            2. In this instance, please remove Frozen Goods items from your shopping cart and proceed to checkout.

            3. Refer to our policies for shipping and delivery information.

            4. Shipping updates
              - You can choose to add a phone number or email address to receive shipping updates after completing your order.


            Additional information:

            1. Customers can check the estimated shipping rate at the checkout page before proceeding to payment.
            2. Kindly ensure your delivery address is accurate as we do not allow amendments after the order is placed.
            3. Please make sure you enter your contact number for our delivery personnel to contact you.
            4. Please note that this minimum spend is only applicable after discounts and coupons have been applied.
            5. We are unable to deliver to P.O. Boxes address. 
            6. In order to reduce carbon footprint and customers not getting their goods, please ensure there is someone at home or office to receive the package.
                %HHours
                %MMinutes
                %SSeconds
                %-dDays
                %HHours
                %MMinutes
                %SSeconds
                %-wWeeks
                %-dDays
                %HHours
                %MMinutes
                %SSeconds
                %HHours
                %MMinutes
                %SSeconds
                %-dDays
                %HHours
                %MMinutes
                %SSeconds
                %-wWeeks
                %-dDays
                %HHours
                %MMinutes
                %SSeconds
                " rel="stylesheet">